Refund Policy

Custom-made, non-returnable

Each stamp we ship is manufactured uniquely to your specification. Because customized goods cannot be resold, all sales are final once production has begun.

When you're entitled to a refund or replacement

• Manufacturing defect — material flaws, incorrect dimensions, or text that does not match the approved design. Reported within 14 days of delivery, with photographs. We will replace at no additional cost.
• Damage in transit — visible damage to the package or product on arrival, reported within 14 days with photographs of the box and contents.
• Order not yet in production— full refund minus any processing fees if requested before we mark your order as "manufacturing".

What is not eligible

• Buyer's remorse on a delivered, defect-free stamp.
• Errors in customer-supplied design copy (typos, wrong names).
• Damage caused by improper installation or use after delivery.

How to request a refund

Email support@stampedsidewalks.com with your order number and clear photos. We'll respond within 2 business days.

Refund processing

Approved refunds are issued to the original payment method. Bank processing typically takes 5–10 business days to appear on your statement.

Disputes

Please contact us before opening a chargeback — we will work to resolve any issue. Filing a chargeback before contacting us may delay resolution.